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Terms and Conditions

Orders

All orders must be confirmed in writing. Purchase orders must have an order number clearly shown. Verbal orders or instructions will not be accepted.

Ownership

Ownership and title of goods remains with SwagHound until payment in full has been received.

Return Policy

We pride ourselves on quality products. In the unlikely event of a claim, all claims must be in writing and received within 14 days from receiving product. Returns will only be accepted on faulty product that does not match product ordered. In the order process you will proof artwork at least twice before we begin manufacturing. A change of mind after this does not constitute grounds for returning product. Faulty goods must be returned for inspection before a refund or replacement of stock will be issued.

Samples

We are more than happy to send out samples for your perusal. Please call us.

Payment

We currently do not have an online payment system. Payment can be made through either direct deposit, cheque, or call us with credit card details. We accept Visa, Mastercard and American Express. Exceptions to this are government or school bodies that can provide a purchase order. For these a 30 day from invoice account will be granted.

Trading Terms

Any company on account status with us that falls 30 days past due will not be provided with any other products until payment in full has been received. Any account 45 days past due will have their credit status with us revoked and will be placed on payment before despatch of goods.

Use of Trademark

All trademarks printed and displayed on our website are for illustration purposed only. We do not own the right to any of these logos. When ordering we assume you own the rights to the Trademarks you are providing us and that you understand you are the liable party for any Trademark infringement. We will not be held liable for the unauthorised use of any Trademark.

Site Contents

Our site and its contents are copyrighted and no use of this is permitted without the written consent of the owners.

Shipping

We make best efforts to ship your products to your desired destination in the most economical way possible given your specified date and production limitations. We guarantee that your items will leave the factory on or before the ship date specified on the Order Confirmation form provided to you as part of our approval process.

We cannot be held responsible for goods lost or delayed by common carrier, international or Customs departments or by 'acts of God'.

Insurance is available at a rate of 2% of value of order. If insurance is waived, shipment is at the receiver’s risk.

All orders will be shipped using our account and billed with your order at published rates for that carrier. If you prefer to use your own account, we can accommodate you. Please provide us with the carrier name and your account number.

Cancellation of Order

Once our Order Confirmation form has been signed, it is agreed we will supply your product in the specified time as stated in the Order Confirmation form. If you cancel an order after signing this form, cancellation fees may apply. They can vary from order to order depending on status of the job, but typically costs involved are artwork fees, set-up costs, restocking fee or full payment of job if items have already been decorated. You will not be responsible for cancellation fees if we don’t have the item in stock or we don’t ship by the promised ship date on this form. Exceptions to this are goods lost or delayed by common carrier, international or Customs departments or by 'acts of God'.

Fulfilment

2% above or below quantities order is acceptable as full shipment and billed accordingly.

Colors

Colors of items pictures on this website are only indicative. If exact color matching is required please request a sample.

Default Accounts

Any company or person/s defaulting on a payment will be actively pursued by SwagHound. All fees involved in recovering the debt will be billed to that company or person/s. Any account over 60 days due will be given to our debt collectors. A 1.5% interest charge will be added to the invoice for each month past the due date of payment listed on the invoice while that debt remains unpaid and all recovery costs will be added to the outstanding amount.


The LanyardsOnly Team

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